Why Good Isn't Good Enough: Creating an Exceptional Customer Experience

🎙️ Episode Description:

Let’s face it, great workmanship alone won’t win you lifelong customers anymore. In this episode of The Beer Garden, Jason and Brandon crack open a couple of cold ones and dive deep into the art (and science) of creating an exceptional customer experience. From Disney’s trash can placements to crafting a landscaping version of a blockbuster movie plot, this episode is all about going beyond good service, and into the territory of unforgettable, loyalty-building experiences.

We explore what makes for exceptional vs expected, how to create systems and culture around wow-worthy moments, and how small tweaks in personalization, communication, and staff training can make a massive difference in customer retention, referrals, and your reputation.

So pour yourself something cold, and let’s talk about trash cans & renewal rates.

 

⏱️ What We Covered:

•The Power of Exceptional Customer Experience

•Attention to Detail

•Personalization

•Continuous Improvement

•Create an Effortless Experience

•Build Your StoryBrand

•Training for Consistency and Excellence

•Strategies to Elevate Customer Satisfaction

•Common Pitfalls and How to Avoid Them

•Last Call: Speed Round

 

🍺 Beers of the Week:

•Half Hitch Brewing – Papa Bear Prairie Ale

•Emporium Brewing – Dope IPA

 

📚 Resources Mentioned:

•Be Our Guest – Disney Institute

•Building a StoryBrand – Donald Miller

•The Effortless Experience – Matthew Dixon

•DisneyU – Doug Lipp

•Breakthrough Academy (BTA) – https://www.btacademy.com/

 

💬 Connect & Share:

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